Our Warranty Process
After the completed claim form and the damaged merchandise have been submitted:
- If merchandise is covered under warranty, we will replace the warranted merchandise with the same make and model whenever possible.
- If the item is not available, you will receive a credit that can be used to purchase a replacement item.
- The credit will be available by calling our toll free order line at 1-888-557-0551. The credit will be under the same customer information that it was originally ordered under.
- The credit can be applied to any future order of any merchandise of your choice.
- Pro Board Shop will call and inform you that the Manufacturer did not cover your item.
- At your request, Pro Board Shop will return your merchandise to you via Fed Ex.