Our Warranty Process

After the completed claim form and the damaged merchandise have been submitted:

  • If merchandise is covered under warranty, we will replace the warranted merchandise with the same make and model whenever possible.
  • If the item is not available, you will receive a credit that can be used to purchase a replacement item.
  • The credit will be available by calling our toll free order line at 1-888-557-0551. The credit will be under the same customer information that it was originally ordered under.
  • The credit can be applied to any future order of any merchandise of your choice.
If the merchandise is NOT covered under warranty:
  • Pro Board Shop will call and inform you that the Manufacturer did not cover your item.
  • At your request, Pro Board Shop will return your merchandise to you via Fed Ex.
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